Privacy Policy

Effective Date: February 01, 2026
Last Updated: February 01, 2026

Introduction

Higher Standard Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.advancedihhs.org/ or use our home care services in Chicago, Illinois, in service area of 60655, 60401, 60431, 60174, 46032.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request information about our services
Schedule a consultation or assessment
Become a client or engage our services
Apply for employment
Contact us through our website or other means

This information may include:

Name, address, phone number, and email address
Date of birth and age
Emergency contact information
Social Security number (for service provision and billing)
Insurance information and Medicare/Medicaid details
Payment and billing information

Protected Health Information (PHI)

As a licensed home care agency, we collect and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes:

Medical history and health conditions
Physician information and medical records
Medications and treatment plans
Care assessments and care plans
Progress notes and service documentation

Please refer to our separate Notice of Privacy Practices (HIPAA Notice) for detailed information about how we handle your Protected Health Information.

Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, coordinate, and manage home care services
Assess client needs and develop individualized care plans
Communicate with clients, families, and healthcare providers
Process payments and handle billing matters
Comply with legal and regulatory requirements
Improve our services and website functionality
Send service updates and important notifications
Respond to inquiries and provide customer support
Maintain safety and security
Conduct quality assurance and training

How We Share Your Information

We may share your information with:

Service Providers and Business Associates

Healthcare professionals involved in your care
Billing and payment processors
IT service providers and data hosting companies
Legal and accounting professionals
Insurance companies and Medicare/Medicaid programs

Legal Requirements

We may disclose information when required by law, including:

Compliance with court orders or legal processes
Reporting to state licensing agencies (Agency for Health Care Administration)
Mandatory reporting obligations (abuse, neglect, public health)
Protection of rights, property, or safety

With Your Consent

We may share information with family members, caregivers, or others you authorize to receive information about your care.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

Secure, encrypted data transmission
Access controls and authentication measures
Regular security assessments
Employee training on privacy and security
Secure storage of physical and electronic records

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request restrictions on certain uses of your information
Opt out of marketing communications
Request a copy of this Privacy Policy
File a complaint if you believe your privacy rights have been violated

For rights specific to your Protected Health Information, please refer to our HIPAA Notice of Privacy Practices.

Retention of Information

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Under Florida law, we maintain client records for at least seven years from the date of last service or as otherwise required by law.

Children’s Privacy

Our services are not directed to individuals under the age of 18, except when providing care to minor clients under appropriate legal authority. We do not knowingly collect information from children without parental or guardian consent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Illinois-Specific Provisions

As a Illinois-licensed home care agency, we comply with:

Illinois Statutes Chapter 77 Ill. Adm. Code Part 245I (Home Health Services)
Illinois Statutes 77 Ill. Adm. Code Part 245 (Health Professions and Occupations)
Illinois Administrative Code Chapter(77 Ill. Adm. Code Part 245) (Home Health Agencies)
All applicable state privacy and confidentiality laws

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Advance In-Home Healthcare Services

Phone: (708) 295-7598

Email: Advanced.IHHS@gmail.com

Address:

3211 W. 103rd Street, Chicago Illinois 60655

For complaints or concerns about our privacy practices, you may also contact:

llinois Agency for Health Care Administration:
U.S. Department of Health and Human Services Office for Civil Rights (for HIPAA concerns)

Notice: This Privacy Policy applies to information collected through our website and general business operations. For information about how we handle your Protected Health Information under HIPAA, please request our Notice of Privacy Practices.